Ricky Casino Privacy Policy

We collect various information about you to provide our services and comply with the law. Here is what data we may receive:

• Information you provide yourself
  This is the data you enter when registering, replenishing your account, placing bets, withdrawing funds, participating in chats, promotions or bonuses, and when contacting support. This includes: name, login, address, date of birth, country and citizenship, document number, email, phone, bank card details, photo, proof of identity, address and source of funds;
• Technical information
  We collect IP address, browser and device data, operating system, time zone, URLs of visited pages, and cookie information (for more details, see our Cookie Notice);
• Information about your game
  Which games you launched, how much time you spent on each page, how you interacted with the site;
• Analytics
  We track how you use the site: which pages you view, how much time you spend, what actions you perform. This helps us identify errors and improve the service;
• Information from other sources
  If you use other sites in our group, we may combine data from different accounts. This is important for statistics, as well as to comply with anti-money laundering and responsible gaming regulations;
• Information from third parties
  We work with partners and contractors, such as payment services, marketing platforms, advertising networks and analytics companies. They may transfer data to us, including advertising identifiers, so that we can show you personalized content and track the effectiveness of advertising. All data processors work strictly according to our instructions.

Personal data is any information that can be used to directly or indirectly identify a person. We do not consider anonymous data to be personal data if it cannot be used to determine who you are. At Ricky Casino, we may collect and store the following categories of data about you:

• Identification data-your first name, last name, middle name, date of birth, gender, email, and username;
• Contact data-residential address, phone number, email, and other means of communication;
• Financial data-information about your income, sources of funds for deposits, bank details, payment card details, and income verification documents (as part of KYC requirements);
• Transaction data-history of deposits, withdrawals, bets, and games on the site.
  Technical data-IP address, browser type and version, device, operating system, time settings, and location.
• Usage data-information about how you use the site: what games you play, when you log in and out, how long you spend in the game, bonuses used, limits, activity history, responsible gaming data.
• Marketing data-your advertising and communication preferences.
  Special categories of data-we may collect sensitive information in some cases if you have provided it yourself and it is required by law. For example: responsible gaming data (sometimes considered medical), race or ethnicity information obtained from documents you have uploaded.

We use your data to:

• Provide gaming services, including deposits, withdrawals and problem resolution;
• Contact you about promotions, bonuses and our services (with your consent);
• Show you personalized advertising based on your browsing behavior;
• Inform you about changes to services;
• Comply with laws, such as anti-money laundering.

We collect information about you for:

• Internal operations, troubleshooting, data analysis and research (usually via cookies);
• Send marketing materials if you have agreed to receive them;
• Manage risk and prevent fraud, including assessing your account;
• Assist in responsible gaming and identify problem players;
• Comply with anti-money laundering and counter-terrorism financing laws;
• Improve the site, ensure security and measure advertising;
• Collect and analyse anonymous data for statistics.

  Information from other sources:
  We combine information from third-party services for verification, AML compliance, and better service delivery. This helps us prevent fraud, bonus abuse, and protect against gambling addiction.

In order to provide you with services and comply with the law, we may share your personal data with trusted third parties. Here is who may have access to your information:

• Other sites in our group
  We may share your data with other companies within the Ricky Casino Group. This is necessary for fraud protection, responsible gaming and anti-money laundering. If you have given consent, these companies may send you advertisements for their services;
• Company employees
  Only those employees who need it for their job have access to your data: support service, fraud analysts, payment specialists, VIP player managers and others. All of them have signed a non-disclosure agreement;
• Game providers
  Sometimes our partners (for example, NetEnt) need access to your login or IP address to launch games. Please read their privacy policies on their websites.
  Payment systems. In order to process deposits and withdrawals, we share your data with payment providers. Their privacy policies are available on their websites;
• Marketing partners
  If you have agreed to receive advertising, we may share your email or phone number with our marketing partners who send promotional emails, text messages, or phone calls;
• Government agencies and regulators
  If required by law, we may share data with law enforcement agencies, courts, or other government agencies. We may challenge unlawful requests, but we are not obligated to do so in all cases;
• Communication services
  We use third-party tools to send you emails and respond to you via chat;
• Age and identity verification
  We use third-party software to verify your identity, age, sources of funds, and combat fraud – all this is necessary to comply with legal requirements;
• Changes in the company
  If Ricky Casino is sold or merged with another company, your data may be transferred to the new owner. We will notify you in advance by email;
• Consultants and lawyers
  We sometimes share data with lawyers and consultants if this is necessary to protect our interests.
  In all cases, we ensure that third parties process your data securely, only on our instructions and exclusively within the scope of their tasks. We never simply pass on data or allow it to be used for personal purposes.

We take your privacy seriously and follow strict laws to protect your personal information. To keep your data safe, we use modern security measures and best practices. We do everything reasonably possible to prevent your information from being lost, stolen, accessed without permission, changed, or shared in the wrong way.

Only authorized staff, partners, or service providers who need access for work-related reasons can see your personal data.
Your account is protected by a unique username and password. For extra security, you can enable two-factor authentication (2FA). You are responsible for keeping your login details private and not sharing them with anyone.